Legal
Terms of Use
Effective November 5, 2026
These terms govern your access to and use of Listpal. By using the service, you agree to them.
Using Listpal
You must be at least 18 and able to form a binding contract. You are responsible for your account, its credentials, and all activity under it. You may use Listpal only in compliance with applicable law, MLS rules, and these terms.
Your content
You retain ownership of photos, prompts, and other content you submit. You grant Listpal a limited license to host, copy, transmit, modify, and process that content solely to operate, secure, support, and improve the service. You represent that you have all rights and permissions needed to submit the content.
Photo storage and deletion
Listpal is an editing service, not a storage service. Each photo you upload, together with every enhanced version, thumbnail, and edit history created from it, is automatically and permanently deleted 30 days after it was uploaded, and orders left empty by that deletion are removed. You are responsible for downloading any results you want to keep before then. Deleted content cannot be recovered, and Listpal is not liable for the loss of content deleted under this policy.
AI-generated results
Listpal uses automated systems that may produce inaccurate, incomplete, or unexpected results. You are responsible for reviewing every output before publication and for making any disclosures required by law, an MLS, or professional rules, including disclosures for virtual staging or material alterations.
Free trials
Each eligible subscription begins with a seven-day free trial that includes up to 10 enhanced photos; the plan's full monthly allowance starts when paid billing begins. The subscription converts to paid billing automatically when the trial ends unless you cancel first. For subscriptions bought through the App Store, Apple decides whether you are eligible for a trial, and the trial runs to its end. For subscriptions bought on listpal.ai, if you use all 10 trial photos, you may end the trial early and start paid billing immediately.
Purchases through the App Store
If you subscribe in the Listpal app for iPhone or iPad, the purchase is made through Apple's App Store, and these terms apply together with Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). Payment is charged to your Apple Account when you confirm the purchase or, if you start with a free trial, when the trial ends. The subscription renews automatically for the same length and price unless auto-renew is turned off at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the period ends. You can manage or cancel it in your device's Settings (your name → Subscriptions). Any unused portion of a free trial is forfeited when you buy a subscription. Refunds for App Store purchases are handled by Apple under its policies; Listpal cannot issue them. Apple is not responsible for the Listpal service or for supporting it. Deleting your Listpal account does not cancel an App Store subscription, because Apple does not let us; cancel it in your Apple Account's subscription settings.
Purchases on listpal.ai
Subscriptions bought on listpal.ai, including Business, are billed in advance through Stripe at the price and interval shown at checkout and renew automatically until canceled. You may cancel through the billing portal; cancellation takes effect at the end of the current paid period unless otherwise stated. Deleting your Listpal account cancels these subscriptions immediately, without a refund for the rest of the current period. Except where law requires otherwise, payments made on listpal.ai are nonrefundable. On every plan, unused monthly allowances do not roll over.
Shared videos and copyright
Videos you share by link are public to anyone who has the link, and the video file can be downloaded. A link works for 30 days from the day you make it, and you can take it down sooner. Once it expires or is taken down, the link stops working and we delete the files. Share only videos, music, images and other material you own or have permission to use. We remove a shared video when we receive a valid complaint, and we may close the accounts of people who repeatedly infringe. To report a video, follow the steps at /legal/copyright.
Contact form on shared videos
If you turn on the contact form for a shared video, visitors can send you their name, a phone number or email address and a message. We keep each message for 90 days, email it to the address on your account, and then delete it. You are responsible for using visitors' details lawfully, including any law on calls, texts and marketing, and for deleting them sooner if they ask.
AI clips and voice-overs
AI clips are made from photos you choose by a service provider that animates images, and voice-overs are spoken from scripts you write by a text-to-speech provider. Both may produce results that differ from the real property; a camera move can show an invented view past the edge of your photo. You must review every clip and voice-over before you publish it, you are responsible for how you present and disclose edited or generated content wherever you publish it, and you must never use a clip or voice-over to misrepresent a property, its condition or its surroundings. We keep a finished clip for seven days, so export what you want to keep. A voice-over is not stored on our servers. Do not put in a script a voice or claim you are not allowed to use, or anything that breaches fair housing law or MLS rules.
Team brand kit
Logos, headshots and agent details you add to a team's brand kit are shown on that team's videos and to its members. Add only material you have the right to use, and only details of people who have agreed. The team owner controls the kit, and each member controls their own agent card.
Acceptable use
You may not use Listpal to violate law or third-party rights, misrepresent a property, create deceptive or harmful content, probe or disrupt the service, bypass usage limits, share unauthorized account access, reverse engineer protected parts of the service, or use automated means that create unreasonable load.
Service availability
We may change, suspend, or discontinue features and may limit or terminate access for violations, security risks, nonpayment, or misuse. We aim for reliable service but do not guarantee uninterrupted availability or that every submitted image can be processed.
Disclaimers and liability
To the maximum extent permitted by law, Listpal is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, noninfringement, or error-free operation. To the maximum extent permitted by law, Listpal and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, goodwill, or business opportunities.
Indemnity
You agree to defend and indemnify Listpal and its operators against claims, losses, and expenses arising from your content, your use of the service, or your violation of these terms or another party’s rights.
Governing law and changes
These terms are governed by the laws of Minnesota, without regard to conflict-of-law principles. We may update these terms by posting a revised version and changing the effective date. Continued use after an update means you accept the revised terms.